What is happening? 

You may have heard about the upcoming digital telephone switchover in the media. BT has announced that by the end of 2025 all analogue telephone lines will be switched to the new ‘Digital Voice’
service.  BT does no longer offer new landlines or allows the transfer to another provider. 
Across the UK, traditional landlines are already being switched to the new IP / digital technology.

It marks the end of the traditional telephony as we know it. The Public Switched Telephone Network (PSTN) will be switched off, all telephone exchanges will shut down eventually and services
using copper cabling will no longer work.

Why?

The traditional copper network is very old, slow, unstable and increasingly difficult to maintain.  Being in use since 1911, it can no longer support the demands of 21st century communications, where speed and reliability is at the top of the agenda.  
Full Fibre is the next-generation broadband with a dedicated connection that runs straight to the premises. It provides homes and businesses with much faster, more efficient and much more reliable connections.

Can I still have a landline?

Customers who still want a landline will be required to switch to the new technology that uses the internet to carry telephone calls. This does not mean that you will have to pay for a fast
broadband connection if you do not need it but you still need a broadband connection.
Internet speeds of just one megabit per second (Mbps) are enough for a good digital phone service.

Do I need to buy a new phone?

The digital line requires a digital phone, using the so called Voice Over Internet Protocol (VoIP) technology.
CytelUK Telecom gives you the option to avoid this extra cost and carry on using your existing phone device. It still needs to be connected to the broadband router.

What happens to the use of my
landline for other purposes?

If you have a house alarm or a personal alarm from a hospital or your local council connected to your landline, you need to talk to them before you decide to switch.

What if the internet goes down?

If the internet crashes or there is a power cut, digital phone lines will stop working. Those who are vulnerable need to have a mobile phone so they can still call 999 in an emergency.

What do I need to do?

Those on landline only deals without the internet, will hear from us when it is absolutely necessary to switch.

Those with a broadband service – with or without a landline – should contact us and check whether higher speeds and better deals are available to their premises.

We are here to help

We are here to help you understand the big changes in telephony and broadband and make the transition a painless and hassle-free experience.

We do not just “sell” services. We discuss with you your requirements and find the best alternative for you.

Contact us

Our London based personnel that speak Greek and English will be happy to answer any questions you might have.