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Help & Support

Friendly, Expert Support When You Need It

Our multilingual, UK-based support team is here to help with any questions, technical issues, or assistance you may need across all our products and services.

You can reach us by phone, live chat, or in person at our walk-in shop in North London.


Support Opening Hours

Phone, Live Chat & In-Store Support

• Monday – Friday: 9:00am – 5:00pm

• Saturday (Phone support): 9:30am – 12:30pm

Out-of-hours support is also available for urgent technical issues until 9pm every evening.


Contact Our Support Team

📞 Call Us for Assistance

• Freephone (UK): 0800 036 0078

• UK & International: 020 8882 5830

• From outside the UK: +44 20 8882 5830

💬 Live Chat Support

Click the Live Chat button on our website to speak directly with a support advisor in real time.


Why Choose Our Support?

UK-based, in-house support team
✔ Multilingual assistance available
✔ Walk-in shop for face-to-face help
✔ Fast response times
✔ Technical help from real experts – not call centres


If you need help choosing a service, resolving a technical issue, or managing your account, we’re here to help.

👉 Contact our Help & Support team today for fast, friendly assistance.

Major service outage

Current Service Status

Business Continuity
No known faults 100%
Cloud & Hosting
No known faults 100%
Connectivity
No known faults 100%
Data Centre
No known faults 100%
LAN & WiFi
No known faults 100%
Lines & Calls
No known faults 100%
Mobile
No known faults 100%
Security
No known faults 100%
Servers, Storage & Virtualisation
No known faults 100%
Unified Communications
No known faults 100%
Workplace Computing
No known faults 100%
Additional Outages
No known faults 100%
Greek / Cypriot TV Streaming Service
No known faults 100%