Cyta Contact Point

 

Switch to a Digital Landline with CytelUK

Enjoy Unlimited Calls to the UK, Cyprus & Greece!

Traditional landlines are being phased out, but at CytelUK, we make it easy to switch to a digital line while keeping the same great benefits. Enjoy unlimited calls to the UK, Cyprus, and Greece, plus all the advantages of modern digital technology!


Why the Switch to Digital Landlines?

Traditional landlines are being turned off as part of a nationwide shift to digital technology. BT is no longer allowing new analogue line connections or transfers. To keep your phone service, you’ll need to make the switch to a digital line that uses the internet.


Can I Keep My Landline?

Yes, you can still have a landline – but it will be a digital line that uses the internet to make calls. You don’t need a super-fast broadband connection for this. Speeds of just 1Mbps are enough for a reliable digital phone service.


Can I Keep My Existing Phone Number?

Absolutely! Your current landline number can be transferred to our digital platform. You can keep your number even if you move to a different area or town.


How Much Does It Cost to Transfer My Landline?

The cost to transfer your existing landline to our digital platform is a one-off fee of £30.00. This is only applicable if broadband service is already available at your premises.


Do I Need to Buy a New Phone?

You don’t have to buy a new phone! If your broadband service is also with us, you can keep using your existing phone by connecting it to your broadband router. However, you will need a digital (VoIP) phone if you are not getting broadband from CytelUK.


What’s the Minimum Contract Term?

The minimum contract term for a digital line is 12 months. After that, you can cancel the service with just 30 days’ notice.


Can I Still Use My Landline for Other Purposes?

If you use your landline for essential services like house alarms or personal medical alarms, make sure to check with the provider of these services before switching to a digital line.


What Happens If My Internet Goes Down?

If your internet service goes down or there is a power cut, your digital phone line will stop working. We recommend keeping a mobile phone as a backup, especially in case of emergencies (e.g., calling 999).


Add More Value to Your Digital Line & Broadband

With your digital line and broadband, you can add extra services for even more value:

  • Call Package: Get free minutes to Cyprus & Greece – including landlines and mobiles.

  • Greek TV: Access live and on-demand Greek TV programs for endless entertainment at home.


Need Help or More Information?

For any questions or assistance, call our free helpline at 0800 036 0078. Our friendly team is ready to help you switch to a digital phone line today! Contact us today