These Business Terms and Conditions (“Agreement”) apply to the Cytelbusiness service provided by CytelUK Telecom Ltd to business customers.
In this Agreement, Service means Cytelbusiness. Cytelbusiness is CytelUK’s service trademark for Carrier Pre-Selection (CPS) to business customers, as defined by the UK telecommunications industry.
CytelUK Telecom Ltd is a company incorporated in England and Wales with a registered address at 12 Gateway Mews, London, N11 2UT.
With Cytelbusiness, the Customer’s calls are automatically routed to the CytelUK network. The Service provides voice-only telephony services to UK landline and mobile numbers and international destinations.
The Service is available under two packages:
• Cytelbusiness.plus – capped rates
• Cytelbusiness – per-minute rates
• BT means British Telecommunications Plc.
• Carrier Pre-Selection (CPS) or Cytelbusiness means the CPS service provided by CytelUK to the Customer.
Following verification of the application, CytelUK will request BT to carry out all actions required to implement Carrier Pre-Selection in cooperation with the CPS provider.
The Service is available only to Customers with an existing BT Business telephone line. The Customer acknowledges that certain BT services may no longer be available once CPS is activated. The Customer warrants that all information supplied is true and accurate.
CytelUK reserves the right to reject any application that is incomplete, incorrect, or inconsistent with CPS provider records.
CytelUK may request further information from the Customer where required.
Where more than one CPS application is submitted for the same number with the same signature and date, all applications will be rejected and BT will notify the Customer.
The Customer may cancel the Service within 14 days of placing the order at no charge. Cancellation during this period must be notified in writing to BT. After 14 days, CPS activation proceeds.
If cancellation is requested after the expiry of the cooling-off period, a cancellation fee may apply at the prevailing rate.
The Customer is responsible for notifying CytelUK of any changes to their personal or business information.
The Service is subject to availability and may be withdrawn at any time.
The Customer must not resell or make Cytelbusiness available to any third party.
CytelUK may subcontract or appoint agents to carry out any of its obligations under this Agreement.
This Agreement comes into force upon acceptance by CytelUK and continues until terminated in accordance with these Terms.
Prices are set out in the Cytelbusiness Tariff Sheet, as updated from time to time. All prices exclude VAT and are correct at the time of publication.
Calls may be charged per second, per call, or a combination thereof.
For Cytelbusiness.plus:
• 2p setup fee on capped UK landline calls
• 7p setup fee on capped UK & Cyprus mobile calls
• 3p setup fee on capped Cyprus landline calls
• Per-minute rates apply after 60 minutes per call
Invoices are issued monthly. Payment terms are 14 days from the invoice date. Time for payment is of the essence.
Rates shown in advertisements, promotional materials, and tariff sheets are displayed in pence per minute or per call.
Customers remain responsible for all charges billed by BT under their BT service agreement.
Calls made via CPS will not appear on BT invoices.
If the Customer’s BT service is disconnected prior to CPS activation, the CPS application may be rejected and cancellation fees may apply.
CytelUK may charge interest on overdue sums at 4% above the average base rate per month until payment is received in full. Legal and collection costs may also be recovered.
All sums due must be paid in full without set-off or counterclaim.
The Customer is liable for all charges incurred, whether authorised or unauthorised.
Charges are calculated solely by reference to data recorded by CytelUK.
By accepting these Terms, the Customer consents to the storage and processing of personal data for CPS purposes.
Personal data will be used solely for CPS service provision.
Personal data may be shared with partners involved in service delivery, subject to CytelUK instructions.
The Customer must use the Service in accordance with Cytelbusiness conditions and reasonable usage expectations.
The Service must not be used:
• For unintended purposes
• For hoax emergency calls
• To transmit unlawful or offensive material
• In violation of third-party rights
The Customer indemnifies Cytelbusiness against all claims arising from prohibited use.
The Customer must keep Cytelbusiness informed of any changes to personal or business information.
CytelUK may offer, amend, or withdraw promotions at its discretion, subject to notified terms.
Cytelbusiness may carry out credit checks, disclose debt information where lawful, and process data for fraud prevention and customer service.
By entering into this Agreement, the Customer agrees to the processing of personal data as described.
Calls may be monitored or recorded for training, quality, and security purposes.
CytelUK will use reasonable endeavours to maintain availability and rectify faults. Customers may be charged for faults attributable to their equipment or negligence.
Nothing limits liability for death or personal injury. Other liability is limited to £20,000 per incident or £50,000 per year, excluding indirect or consequential losses.
Either party may terminate in accordance with these Terms. CytelUK may suspend or terminate services for non-payment, misuse, inactivity, fraud, or regulatory reasons.
This Agreement may not be assigned by the Customer without prior written consent. CytelUK may assign at any time.
All intellectual property rights relating to the Service remain the property of Cytelbusiness.
Neither party is liable for failure due to events beyond reasonable control.
Notices must be given in writing to the last notified address. Fault notices are deemed given once a fault reference number is issued.
Invoice disputes must be raised within 30 days. Undisputed amounts remain payable.
CytelUK may amend these Terms from time to time. Current versions are available on the CytelUK website.
This Agreement constitutes the entire agreement between the parties. Invalid provisions do not affect enforceability of the remainder.
Failure to enforce rights does not constitute a waiver.
No third party has rights under this Agreement under the Contracts (Rights of Third Parties) Act 1999.
This Agreement is governed by English law and subject to the exclusive jurisdiction of the English courts.
