Cyta Contact Point

What is line rental? 
Line rental is the monthly charge you pay to the provider of your telephone line. 

You can transfer your telephone line to CytelUK and enjoy all the benefits of the Call Packages and CytelUK home line rental in one monthly bill.

How much will it cost to transfer?
Transferring your line rental to CytelUK from BT is free.

The monthly line rental charge is just 15.08 and it can be as low as £12.48 a month effectively if you pay annually. CytelUK also offers competitively priced line features such as Call Diversion, Choose to Refuse, Call Waiting; please see below a list of Line features available.

Will I be able to keep my number and line features?
Yes, your phone number remains the same and all your line features can be added once the line transfer is complete. You can add, remove or change the features on your line at any point.

Will I be forced to sign a contract?
The line rental service requires 30 days notice to be terminated, provided it is not part of a special offer or bundle that is bound to a contract.

What if I need a new Line?
CytelUK can arrange for a new line to be installed in your premises at very competitive rates. If a recently deactivated line is available and all the wiring is intact there will be no charge, otherwise the new line installation charge will be £102.00

What else can I get with my line
You can add,

  • Any of the Home Call Packages with free minutes to the UK, Cyprus & Greece and other destinations
  • Unlimited broadband Standard or Superfast fibre
  • The Greek TV channels for continuous home entertainment


Home Line Features
The following features are available with CytelUK Home line free of charge.




Dial 141 before your call to hide your number from the person you’re calling


If you have permanent number withheld setup, dial 1470 to override it


Informs you of the number of the last received call


Removes  the latest caller from your 1471 list

Withhold all calls

Your number is never shown when you make a call

Caller Display

See the number of the caller before you answer

Extra Features
The following line features are charged at £1.50 a month – No long term contract 



Answer phone 1571

Callers leave you a message if you don’t answer or if your line is engaged

Anonymous Call Reject

Block calls from withheld or anonymous numbers

Choose to Refuse

Stop unwanted or nuisance calls

Call Waiting

Tells you when another caller is trying to get through while on the phone.

Call Diversion

Divert your calls to another landline or mobile number

3 Way Calling

Talk with two other callers at the same time

Ring Back

Get an automatic call back from an engaged number

For further details or assistance talk to us on our free phone number 0800 036 0078